NLP-Based Customer Loyalty Improvement Recommender System (CLIRS2)

نویسندگان

چکیده

Structured data on customer feedback is becoming more costly and timely to collect organize. On the other hand, unstructured opinionated data, e.g., in form of free-text comments, proliferating available public websites, such as social media blogs, forums, websites that provide recommendations. This research proposes a novel method develop knowledge-based recommender system from (text) data. The based applying an opinion mining algorithm, extracting aspect-based sentiment score per text item, transforming into structured form. An action rule algorithm applied table constructed mining. proposed application problem improving satisfaction ratings. results obtained dataset comments related repair services were evaluated with accuracy coverage. Further, incorporated framework web-based user-friendly advise business how maximally increase their profits by introducing minimal sets changes service. Experiments evaluation comparing data-based version CLIRS (Customer Loyalty Improvement Recommender System) (CLIRS2) are provided.

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ژورنال

عنوان ژورنال: Big data and cognitive computing

سال: 2021

ISSN: ['2504-2289']

DOI: https://doi.org/10.3390/bdcc5010004